8月20日，一名网友在某论坛发帖称，三里屯通盈中心洲际酒店服务存在问题。据该网友描述，酒店入住后，浴巾上出现长发，同时玻璃杯也有使用痕迹。该网友在与前厅部副经理和行政副管家沟通后，进行了换房。但换房后，房间依然出现问题，房间门锁、地漏等设施发生故障。
该网友表示，在离店后，因仍对酒店服务态度满意，所以再下订单，预订成功后却在没有回复和沟通的情况下被取消。该网友继续预订，同样也被无故取消。在与酒店联系后，收到了一条疑似酒店工作人员的短信。短信中称：“我们很抱歉地通知您，我们取消了您的预订，因为我们暂时无法保证在您下一次入住时不会出现您上一次入住遇到的问题。”短信末尾落款为“北京三里屯通盈中心洲际酒店预订部”。
消息公开后，迅速引发了大量关注，然而此事背后仍存有诸多疑点。记者试图联系该名发帖网友，但未能得到回复。
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查看更多评论会员1707：好评
Bad internet that drops connection routinely. Had to change rooms three times the first night due to various issues....such as lack of bathroom lights, door opening issues, and even the new room is missing g lights. The area is terribly unpleasant and this is, despite being a JingJiang Inn Select hotel, by far the worst hotel overall that I have ever stayed in in China. even the regular JinJiang Hotels are far superior. There is also no meal service nor drinks sold. Despite there being not many foreigners who stay here and despite the staff inexperoence in dealing with them, the attention to my concerns has been surprisingly fast and sincere...so this is a great factor despite the poor facilities and grubby area.
会员3252：好评
好像我这种没钱买车票的预售期延长到现在才发现我真的是很重要人物的士上午饭的省钱了的感觉？！我就想着我去
呵呵哒：好评
重新装修的，价格是127元，还是很划算的，环境也不错呀