提前上网预订酒店是许多人出行前的习惯动作,但你以为订了房、付了款还收到了“已经预订成功”的邮件短信就万事大吉了?不!当你拖着行李到店之后可能会发现酒店已经满房了,导致你根本无法顺利入住,这种情况在旅游旺季出现率更高!
据了解,“酒店超卖”即酒店接受的预订比实际房间多的现象是业内普遍存在的“行规”。在这一“行规”下,OTA(在线旅游商)还会通过低门槛引入代理商、低价竞争等方式来吸引客源,可因为管理不善、工作失误等原因,最终导致顾客成功预订了却入住不了的情况,绝非“酒店超卖”那么简单。对于消费者来说,若要保障自己能够顺利通过网络预订住上房间,不留多几个心眼还真不行!
一旦出现酒店超卖、到店无房的情况,酒店方和OTA的处理方式是怎么处理的呢?
以携程为例,预订赔付规定行规一般是:一旦遇到酒店无法入住,携程会与酒店协调安排原标准或以上级别的房间入住,并承担由此产生的差价,差价上限为原订单的首晚房费,若无法安排客人入住原酒店任何房型,携程会赔付原订单的首晚房费,同时帮助预订同区域其他酒店。
会员1707:好评
Bad internet that drops connection routinely. Had to change rooms three times the first night due to various issues....such as lack of bathroom lights, door opening issues, and even the new room is missing g lights. The area is terribly unpleasant and this is, despite being a JingJiang Inn Select hotel, by far the worst hotel overall that I have ever stayed in in China. even the regular JinJiang Hotels are far superior. There is also no meal service nor drinks sold. Despite there being not many foreigners who stay here and despite the staff inexperoence in dealing with them, the attention to my concerns has been surprisingly fast and sincere...so this is a great factor despite the poor facilities and grubby area.
会员3252:好评
好像我这种没钱买车票的预售期延长到现在才发现我真的是很重要人物的士上午饭的省钱了的感觉?!我就想着我去
呵呵哒:好评
重新装修的,价格是127元,还是很划算的,环境也不错呀